Frequently Asked Questions
How do I locate a specific product or material on your website?
Many popular products and materials are listed in categories on the front page at http://www.redwoodplastics.com — All plastics and accessories can be found using the dropdown menu bar, or searched for using the search field at the top of the page.
How do I get a quote?
Call one of our plastics experts in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 or use the “Get A Quote” button at the top of the page. Clicking the “Get a Quote” button will take you to a quick and easy quote form. Please include your contact information and a description of what you need quoted. You may attach an image or PDF file that will help in answering your inquiry. We will be sure to respond to you in a timely matter. Please allow one business day for a response.
How do I order online?
Placing an order with www.redwoodplastics.com is easy. Here are the steps you need to follow to place an order. If you have any problems when following these steps, please give us a call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684.
1.) Add the Items to Your Shopping Cart
If you want to order an item from redwoodplastics.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the “Your Cart” link at the top right of every page of our website.
2.) Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "Delete" button below the "Update Qty" button. If you want to update the quantity, you may also do so here.
When you're ready to place an order for everything in the "Shopping Cart" section of your cart, you may enter a promotional code (if available) by selecting the link titled “Promotional Code?" Enter your zip code and click the "Calculate Shipping" button to calculate cost and which shipping options are available to you. We assume addresses are commercial and have a forklift available; you must check the box indicating you are shipping to a residential address if there is no forklift available. Learn more by reviewing our Shipping and Returns Policy.
3.) Enter a Shipping Address
Tell us where you would like to ship your order. Orders are delivered via UPS and/or UPS Freight. If residence is not checked and we incur additional fees, we will charge the account on file.
4.) Choose a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. Ship time is ship speed plus cut time. The shipping charge for your order will be displayed on the order summary page just before you submit your order.
5.) Provide Payment Information
Next, let us know how you would like to pay for your order. Redwood Plastics accepts Net 30 terms on approved credit, Visa, MasterCard, or Wire Transfer. For orders by check, please contact our customer service staff in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684. No C.O.D. is available.
6.) Provide Billing & Shipping Information
If shipping information is same as the billing, you may select to copy the information over.
7.) Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, select the "Checkout" button to submit your order.
Do you have a minimum purchase amount?
There is no minimum purchase amount; however a $20 fee is applied to non-optimal cut-to-size online purchases under $50. For accessories, a $4.99 fee applies to orders under $25.00. Optimal sizes generally include 12x24", 24x48", 48x96" and 48x120".
What methods of payment does Redwood Plastics accept?
Net 30 terms on approved credit, Visa, MasterCard, or Wire Transfer. For orders by check, please contact our customer service staff in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684. No C.O.D. is available.
What are your standard sizes?
Our cut-to-size calculator allows you to purchase custom sizes for most materials. Discounts are applied for standard optimal sizes, which generally include 12x24”, and 24x48”. Most materials have a standard full sheet size of 48x96” or 48x120”. Some materials are available in larger sheets, call in Canada to 1 800 667 0999 or in the USA to 1 866 733 2684 for pricing and availability.
Full and optimal size sheets are returnable. Utilizing our cut-to-size service waives the ability to return material for a refund. If the material is damaged in transit, YOU MUST REFUSE SHIPMENT. DO NOT SIGN FOR DAMAGED MATERIAL. If you are unsure of full or optimal sheet size, please contact our customer service staff in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684.
How long will it take for me to receive my order?
Please allow 24-48 hours within business days for this order status information to become available. Orders placed for non-cut-to-size stock items typically ship within 2 working days. Cut to size orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4-6 business days for non-cut-to-size items. Out of stock inventory may take 4 to 6 weeks for delivery. Accelerated shipping is available. Please contact us in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 for details and costs.
Can I check the status of my order and track it?
After order processing, you may enter your Order ID in the box located at the top right of the website titled “Get Order Status.” Here you will find any tracking information that we have on hand. Please allow 24-48 hours to receive a confirmation email and for the order status information to become available. For most orders, we will email you a tracking number when it becomes available.
Can you ship my (parcel) order internationally?
Redwood Plastics gladly ships worldwide. Available products, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 for rates to your country. Freight (non-parcel) is case by case but many times we are able to ship only to a freight forwarder.
International shipments can only be shipped through UPS or USPS, unless otherwise specified by the customer to use their account. Our shipping through USPS is limited to flat rate boxes. Please call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 if you wish to use your own shipping account. NO HAZARDOUS MATERIALS WILL BE SHIPPED INTERNATIONALLY.
Available products, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 for rates to your country. Freight (non-parcel) orders are case by case but many times we are able to ship only to a freight forwarder.
Do you offer volume discounts?
Yes, online orders of sheets, rods and tubes over $XXXXX will automatically receive a X% price break off website pricing, and larger quantity wholesale discount pricing is available. Please call one of our plastic experts for further information in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684. This discount only applies to plastic sheets, rods and tubes.
What credit terms do you offer?
We offer Net 30 terms to customers based on credit background. To see if you qualify, simply download and complete the credit application found at http://www.redwoodplastics.com/XXXX, attach all needed forms (such as any resale certificates or tax exemption documents), and fax it to us at the number listed on the PDF.
We also offer wholesale pricing for volume based purchases; if you order over certain amounts on various products, we will be happy to offer a discount. Please call us for more information on credit terms and/or wholesale pricing. Online orders over $1000 will automatically receive a 5% price break off of website pricing.
How do I use my promo code?
You may find promotional codes from Redwood Plastics in shipments or e-mails that we send to you. We offer a wide variety of promotional codes as a way of showing our gratitude for your continued business.
Promotional codes can be redeemed only at the time you place an order online. Simply enter the claim code in the coupon field upon checkout; click the "Promotional Code?" link under your subtotal to reveal the promotional code entry field.
Promotional codes may not be applied toward sales tax or shipping costs. Promotional codes apply only to orders placed online unless otherwise stated, and may have other restrictions.
What is your return policy?
Standard stock and optimal size items are returnable if undamaged and in unused, new condition. Items will be inspected to ensure the item is in new condition; credit cannot be issued until product is received and inspected in our facility. Cut-to-size, machined and non-standard items are not returnable or refundable. If we cut it, you own it! Cut-to-size products include any material that is cut below its standard sheet length or optimal size. Full sheet sizes are normally 4'x8' or 4'x12'. Optimal sizes generally include 12x24", 24x48", 48x96" and 48x120". If you are unsure of full or optimal sheet size, please contact our customer service staff at in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684.
PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF ITEM IS DAMAGED YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUT-TO-SIZE ITEMS ARE NOT RETURNABLE OR REFUNDABLE.
If your item is damaged beyond use, give Redwood Plastics a call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 and provide details about the damage to your item. You'll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Contact us for mandatory authorization number. Credit cannot be issued until product is received and inspected in our facility.
• Semi-finished plastics may come with scuffs and small scratches as the surface is not protected during stocking and loading. This is not considered a quality issue. Semi-finished plastics include all machinable plastics without protective masking.
• Adhesives and any hazardous materials are not returnable or refundable and all adhesive and hazardous material sales are final. All adhesives ship from our certified location in Sacramento. No overnight shipping or air freight will be provided for hazardous material shipping.
• Returned items must be in new and unused condition. Items must be returned with all original packaging and/or accessories.
• Contact us for mandatory authorization number. Credit cannot be issued until product is received and inspected in our facility.
• Standard Items incur a 25% restocking fee, plus cost of freight. Quality issues are exempt from fees.
• Custom cuts and fabricated parts are not returnable or refundable. Cut-to-size orders have an acceptable cut tolerance of 1/8" (0.125"). ????
View Full Shipping & Returns Policy
My product arrived damaged, how can I get a refund?
Give us a call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 to give us details about the damage to your item. You'll also have the opportunity to tell us if you want to return the item for a refund or receive a replacement item. Contact us for mandatory authorization number. Credit cannot be issued until product is received and inspected in our facility.
What is your standard tolerance on cut-to-size orders?
All pieces included in cut-to-size orders are nominal cuts. A nominal cut is the specified cut size minus the thickness of the saw blade. The blade thickness is generally 0.180” for most materials, and as wide as 0.220” on harder to cut materials. For example, a cut-to-size order of a 12”x12” plastic sheet should be expected to arrive 0.180” smaller in the width and height dimensions, plus or minus a tolerance of .125”. This does not effect the thickness. If a specific tolerance is needed, call to speak with a plastics expert in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 and we will be sure to accommodate your order.
Do you do custom fabrication and machining?
Yes! We perform custom plastic fabrication and machining, meeting almost any requirements. Our vast experience and working knowledge of ANSI, AGMA and metric standard parts make Redwood Plastics your source for made-to-order parts and custom fabrication and machining. Send us your sample, sketch, drawing or CAD file (AutoCad, Solidworks, etc.) for a speedy, competitive quote. We use only the finest materials and with state-of-the-art CNC routers, mills and lathes, Redwood Plastics is positioned to fabricate the simple to the complex. Parts from over twenty feet long, five feet wide and ten inches thick to parts that fit on a pin.
Why is my credit/debit card being declined?
To protect your security and privacy, your bank cannot provide Redwood Plastics with information about why your payment was declined. Because of this, you need to contact your bank directly to solve payment issues. If you believe the error is on our end, please try ordering by phone by calling in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684.
How do I cancel my order?
Orders that have already processed and are out for shipping cannot be modified. Call us in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 to see if your order has been processed.
Do you accept C.O.D.s?
We do not accept any Cash/Collect on Delivery options. For your convenience, we have 6 physical locations throughout the U.S/Canada that offer in-store pick up. See our stocking facilities. Please call in orders before visiting one of our locations.
Will any of my personal information be sold or shared?
Will you charge sales tax on my order?
We collect sales tax where applicable to the final destination.
Is your product made in the US?
Most of our materials and products are manufactured in the United States or Canada. Although we make every effort to sell products primarily manufactured locally, we also sell some products specifically designed overseas. Our quality control division ensures every product that comes in and leaves our distribution center meets standards that Redwood Plastics can stand behind.
Where do you ship?
We ship worldwide. Please call in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684 for rates to your country.
Are you hiring?
We are always looking to add quality people to our staff. Please submit your resume if you would like to join! If you are interested in a position please visit our careers page.
Can you ship via air freight?
Yes, we have many shipping options. We work with various companies to deliver your order in the timeliest fashion. If you have a preferred method of shipping, please do not hesitate to ask by calling in Canada at 1 800 667 0999 or in the USA at 1 866 733 2684.